Loss & Damage Claims Highlights  

 ·        EXPERT ANALYSIS - Every file is carefully reviewed by our    trained analysts prior to a claim being filed on your behalf.  This step confirms that all claim documentation is in good order, allowing your claim to be presented as effectively as possible!

·        PROMPT PROCESSING - All claim information is logged and processed within days of receipt from your company.  Even though there is a nine month time limit for filing a loss and damage claim, we know that swift action yields the best results!

·        CUSTOMIZED CLAIM FORMS - Our loss and damage claim form is well designed and easily interpreted by all parties.  The three C’s definitely apply here (clear, concise, and complete).  This is not only helpful to the carrier, but also provides you with a solid record of all claims that we process on your behalf.

·        DETAILED REPORTING - The balance of our reporting package is as professional as the actual claim form itself!  As claims are filed, we keep you fully abreast of ALL claim activity!  You will know exactly what has been filed, paid, and cancelled on a scheduled basis.  Likewise, we will keep you advised of our progress on all pending claims as we communicate with your carriers.

·        SCHEDULED TRACING - Every claim is traced on a scheduled basis.  We make sure that the carriers know that we expect prompt, professional attention to every file, large or small!  Likewise, if a given carrier is “falling down on the job”, we will keep you fully advised! 

·        PEACE OF MIND - Outsourcing this type of function allows you to “breathe a little easier”, knowing that your loss and damage matters are in professional hands (that are only a telephone call away)!  Not only will this give you extra time to concentrate on your other key responsibilities, it will provide you with an extra “player on your team” should technical/consulting questions or concerns arise!